This is a customer-only contact point. Sales-related inquiries are not accepted.
Responses are handled sequentially during business hours, so replies may take time.
Depending on the content of your inquiry, you may be contacted directly by a store.
If your inquiry is judged not to require a reply, no response will be provided.
Responses are intended solely for the recipient and may not be reproduced, forwarded, or otherwise reused.
Personal information provided will be used to contact you if necessary and to analyze submitted content as statistical data.
During year-end/New Year holidays, Golden Week, weekends, and periods where weekends overlap with national holidays, responses to email inquiries will be suspended.
For urgent matters, please call our toll-free number (0120-50-0143). (10:00 a.m.–6:00 p.m., open every day)
